Write to the as-salaam.co.uk editorial team
Have a question about the information we've published on Fatpirate? Spotted something that needs updating, or want to know more about how we put our reviews together? We're here to help. Drop us a line at [email protected] and we'll get back to you within 48 hours.
We cover the facts – licensing, bonuses, payment methods, game libraries, responsible gambling tools – and we're happy to clarify anything that isn't clear. If you think we've missed something important or got a detail wrong, let us know. This is an independent information portal, so your feedback helps us keep things accurate.
Questions about your Fatpirate account
We don't run Fatpirate and we have no access to player accounts, so we can't help with registration issues, deposits, withdrawals, bonus claims, technical problems or anything else tied to your account. Those queries need to go to the operator's own support team, not to us.
Fatpirate offers 24/7 support via email and live chat. You'll find the contact options on the platform itself once you're logged in, or by visiting the operator's site directly. The support address published by the operator is [email protected], and there's also a dedicated complaints address at [email protected] if you need to escalate something. Response times and how queries are handled are down to the operator – we're not involved in that process.
Why this distinction matters
It's worth being clear about who does what. We're a review and information site: we publish facts about Fatpirate, explain how its systems work, and point out where the operator's own terms are vague or restrictive. The operator, on the other hand, runs the platform – they hold your funds, process your bets, issue bonuses and handle verification.
That separation means we can stay independent. We're not here to defend the operator's decisions or smooth over problems with an account. If something's gone wrong on your end – a withdrawal that's stalled, a bonus that didn't credit, a document request you don't understand – the operator's support team is the one that can actually fix it.
Gambling should stay manageable
If you're writing to us because gambling has stopped being fun, or you're worried about someone else, there's help available right now. GamCare runs the National Gambling Helpline on 0808 8020 133 – it's free, confidential and open 24/7. You can also visit gamcare.org.uk or begambleaware.org for support that doesn't involve talking to anyone at the operator.
GamStop (gamstop.co.uk) lets you self-exclude across all UK-licensed sites in one go, and blocking software like Gamban or BetBlocker can lock gambling sites out of your devices completely. You're not on your own with this, and getting in touch with one of those services is often easier than trying to sort it through a casino's own tools.
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.
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